Shipping and Returns
At this time, we do not ship to PO boxes.
We are currently updating our shipping notification system. You can check the status of your order by logging into your account and viewing ‘My Orders’
Orders typically arrive within 7-9 business days based on the delivery location.
Most orders are processed and shipped within 1-2 business days of the order placement. We are currently updating our shipping notification system, but you can find the tracking number in your account details.
Currently we do not ship on the weekends, so orders received on Friday will be processed the following Monday.
We currently ship only to destinations within the continental United States.
To track your order, sign into your account and view the details of your order in the ‘My Orders’ section. Your tracking number will appear in your order history.
Shipping charges are determined by FedEx rates and are based on how much you order and your delivery location.
RETURNS AND CANCELLATION
If there is a problem with your order, please reach out to our Customer Service team to learn more about requesting a refund. (Customer Service linked to our Contact Us page)
We do not accept returns. If you have an issue with your order, please reach out to our Customer Service team and we will help you. (Customer Service linked to our Contact Us page)
For items purchased at stores, please contact the store where the purchase was made to review their refund policy.
Yes, we ship olive oil year-round. During winter months, oil can freeze in transit, but it will not affect the quality of the oil.
If your oil arrives frozen, we recommend giving it time to come back to room temperature, ideally 62°F-75°F. The waxes will dissipate, and the oil will become liquid again. There will be no issues with the product safety seals or caps, they are not affected by a temperature change.
Occasionally, after the oil has come back to room temperature, there will be a cloudy layer at the bottom or even wax particles throughout the bottle. This is completely normal and is not a health or quality concern. It just means that the waxes have not totally re-liquified.